Privacy Policy

Welcome to Greener Scripts. We value your privacy and work hard to protect the information you provide to us.

Greener Scripts is committed to providing quality services to you, and this policy outlines our ongoing obligations to you concerning how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at
www.aoic.gov.au

Privacy Policy for Greener Scripts - Protected Health Information

1. Introduction

At Greener Scripts, we are committed to protecting your privacy and ensuring the confidentiality of your personal and health information. This Privacy Policy outlines how we handle Protected Health Information (PHI), your rights regarding your health information, and how you can contact us for further information.

2. Handling of Protected Health Information (PHI)

Greener Scripts takes the privacy and security of your Protected Health Information (PHI) very seriously. PHI includes any information about your health status, provision of health care, or payment for health care that can be used to identify you. We adhere to strict guidelines and legal requirements to protect this information. Specifically:

Collection and Use: We collect PHI only as necessary to provide you with our services, including managing prescriptions and offering support related to your health needs.

Disclosure: We do not disclose your PHI to third parties without your explicit consent, except where required by law or as necessary to carry out the services we provide to you

Security Measures: We implement comprehensive security measures, including physical, administrative, and technical safeguards, to protect your PHI from unauthorised access, alteration, or disclosure.

3. Patient Rights Regarding Protected Health Information

You have certain rights regarding your PHI, including:

Access: You have the right to access and review your PHI that we maintain. You may request a copy of your health records, and we will provide them in a timely manner.

Correction: If you believe that any information in your PHI is incorrect or incomplete, you have the right to request an amendment. We will review and respond to your request as per legal requirements.

Confidential Communication: You can request that we communicate with you in a certain way or at a specific location to protect your privacy. We will accommodate reasonable requests.

Restrictions: You may request restrictions on how we use or disclose your PHI. While we are not required to agree to all requests, we will consider and respond to your requests in accordance with applicable laws.

Complaint: If you believe that your privacy rights have been violated, you have the right to file a complaint with us or with the relevant regulatory authorities.

4. Contact Information

If you have any questions, concerns, or need further information about our privacy policies or how we handle your PHI, please contact our Privacy Official:

Greener Scripts Privacy Official - Reuben Bergola

Email:
[email protected]

We are dedicated to addressing any inquiries or concerns you may have and to ensuring your privacy is protected in accordance with this Privacy Policy.

5. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and we encourage you to review the policy periodically.

6. Conclusion

Your privacy is important to us, and we are committed to safeguarding your PHI. By using our services, you agree to the terms outlined in this Privacy Policy.

The information you provide to C Express Pty Ltd. (ACN 672 855 935) may include personal information under the Privacy Act 1988 (Cth). We collect, hold, use, and disclose personal information you provide to us in the manner set out in our Privacy Policy. We use your personal information to provide medical care and services that you request and to keep you informed about products and services that may be of interest to you. We may disclose your personal information to third parties to enable us to provide you with products and services that you request and as required by law. If you do not provide the personal information requested, we may not be able to provide you with our products or services. Our Privacy Collection Notice contains information about how you may request access to or correction of your personal information. Our Privacy Policy also contains information about how you may complain about a breach of the Australian Privacy Principles and how we will deal with such a complaint. Your personal information may be accessed from, transferred to, and/or stored outside Australia by our service providers. The data protection laws in that country may be of a lower standard than those in Australia. We will, in all circumstances, safeguard the personal information as set out in our Privacy Collection Notice.

More Details

How We Collect Personal Information

We will collect and hold your personal information in a fair and lawful manner, and not in an intrusive way. Where it is reasonably practical to do so, we will collect your personal information directly from you.

We may collect the personal information you directly give us through some of the following means:

- when you make an inquiry or order in relation to goods or services through our website located at
www.greenerscripts.com.au;

- when you contact us via telephone or facsimile;

- from correspondence (whether in writing or electronically), including when you complete our online form or write to us by email;

- while conducting customer satisfaction and market research surveys;

- when administering any of our services; and

- as otherwise required to manage our business.

Our Partner Doctors or Partner Practitioners may also collect and hold your personal information (including your health information).

What is Personal Information and Why Do We Collect It?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone, and facsimile numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website
www.greenerscripts.com.au, from your website, from other publicly available sources, from cookies, billing and shipping information, your device ID, IP address, statistics on page views, traffic, standard web log-in information, details of the services and products you make inquiries about, and, if applicable, employment information and from third parties. We don’t guarantee website links or policy of authorized third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

Sensitive information will be used by us only:

- For the primary purpose for which it was obtained

- For a secondary purpose that is directly related to the primary purpose

- With your consent; or where required or authorized by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

- Third parties where you consent to the use or disclosure; and

- Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to Your Personal Information

You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Greener Scripts will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of Your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Privacy Collection Notice

Who is collecting your personal information?

Your personal information is being collected by C Express Pty Ltd.

Collection of Your Personal Information

We collect personal information from you when you provide it over the phone, in correspondence, or in person.

We also collect personal information from our website.

We may collect your personal information from others associated with your care.

Examples of who we might collect this information from include GPs, another treating health service or health professional, or someone else, like your carer, a partner, a family member, or guardian.

Why Does Greener Scripts Collect Your Personal Information?

This information ensures that we can determine your suitability for a consultation with our doctors and nurses for alternative medicine, your treatment plan, and what support you need in order to provide you with the best possible care.

Greener Scripts will only collect sensitive information where the information is reasonably necessary for one or more of our functions or activities.

What Information Does Greener Scripts Collect?

We collect names, contact details, gender and age, as well as referral information to access health services delivered by Greener Scripts and patient case notes which briefly summarize your consultations with our medical team, clinical assessment, and any prescriptions issued.

In certain circumstances, we may need to collect sensitive information. Sensitive information includes criminal record information, health information, or genetic information.

Who Will Greener Scripts Disclose Your Personal Information To?

We may disclose your personal information for any of the purposes for which it was collected or where it is under a legal duty to do so. This may include third parties such as:

- Greener Scripts' pharmacy and delivery partners to facilitate the supply and delivery of products in accordance with your prescription(s);

- External suppliers that we contract with to assist with the administration and management of our organization and service provision;

- Providers including but not limited to GPs and other treating health services or organizations that enable us to coordinate the best support for you;

- Government and law enforcement agencies as required by law.

Greener Scripts may disclose your personal information outside of Greener Scripts if authorized under the Privacy Act including if we are required or authorized by or under law. For example, if we are required to respond to a subpoena or court order.

Access to and Correction of Your Personal Information

You can tell us at any time if you want to make any changes to or update your personal information. You can do this by emailing our Privacy Officer at any time on
[email protected]

Privacy Complaint

Our privacy policy contains information about how you may complain about a breach of the Australian Privacy Principles and how Greener Scripts will deal with privacy complaints.

Overseas Disclosure of Your Personal Information

We may use service providers for services such as software and system development, communication networks, and data storage. Your personal information may be accessed from, transferred to, and/or stored outside Australia. The data protection laws in that country may be of a lower standard than those in Australia. We will, in all circumstances, safeguard the personal information as set out in this collection notice.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at:

[email protected]